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Quality Manager
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The strategic owner of quality assurance. At SolidMaint, quality is not a checklist role but a continuous development effort based on ERP data and field understanding.
Responsibilities
- Defining and maintaining quality standards for each service type
- Daily and weekly analysis of ERP data — star ratings, complaints, before/after photos
- Spot checks in the field — quality inspections of technicians' work
- Handling complaints and investigating root causes
- Monthly quality analysis and report to the management team
- Collaboration with the Training Manager — turning quality gaps into training topics
- Guiding the development of ERP quality tools together with the Product Manager
Requirements
- Experience in service quality management or quality assurance
- Data-driven thinking — the ability to see what data from hundreds of visits is telling you
- Experience in field work or property maintenance is an advantage — you understand what good work means in practice
- Fluent in Spanish and English
- Diplomacy — quality is achieved in collaboration with technicians, not just by inspecting
What SolidMaint offers
- Quality is the core of our strategic competitive advantage — the role is strategic, not administrative
- The ERP provides data that traditional service companies lack — tools that can truly make quality visible
- Direct impact on customer loyalty and technicians' career development
- Career path to a COO role or regional quality ownership with international expansion
- Competitive salary and an equity component
Work Environment
- Approximately 40% in the field, 60% at the office or hybrid
- You will work closely with the Field Operations Manager, Training Manager, and Product Manager
- Daily collaboration with team leads — calls, field visits