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Quality Manager
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The strategic owner of quality assurance. Quality at SolidMaint isn't a checklist role — it's continuous improvement built on ERP data and real understanding of the field.
Responsibilities
- Defining and maintaining quality standards for every service type
- Daily and weekly analysis of ERP data — star ratings, complaints, before/after photos
- Spot checks in the field — quality inspections of technicians' work
- Handling complaints and getting to root causes
- Monthly quality analysis and reporting to the leadership team
- Collaboration with the Training Manager — turning quality gaps into training topics
- Guiding the development of the ERP's quality tools together with the Product Manager
What we expect
- Experience in service quality management or quality assurance
- Data-driven thinking — the ability to see what data from hundreds of visits is telling you
- Field or property maintenance experience an advantage — you understand what good work means in practice
- Fluent Spanish and English
- Diplomacy — quality is built in partnership with the field teams, not just through inspections
What SolidMaint offers
- Quality is the core of our strategic competitive edge — this role is strategic, not administrative
- The ERP provides data a traditional service company simply doesn't have — tools to make quality genuinely visible
- Direct impact on customer loyalty and technicians' career progression
- A career path to a COO role or regional quality ownership as we internationalise
- Competitive pay and an equity component
Working environment
- Roughly 40% in the field, 60% office or hybrid
- You'll work closely with the Field Operations Manager, Training Manager and Product Manager
- Daily collaboration with team leads — calls and field visits